Communications between customers, employees and colleagues is vital to the success of businesses; especially small to medium sized businesses. When the different forms of communications (voice mail, e-mail, smartphones) are not in synch with each other, individuals are forced to waste time managing their different mailboxes- be it voice or data based.

The goal of unified communications is to converge all of the different forms of messaging and allow it to be managed in a single depository. The most logical depository for that to be housed is within a user’s e-mail mailbox. The goal is to build a solution that no matter where the e-mail is accessed (Outlook, webmail, Smartphone, etc) it is managed the same way. For example, if a voice mail from the internal phone system is delivered to a users mailbox, and the user listens to the message and deletes it, then the message should be deleted in both the mailbox and the voice mail system. That is an example of unified communications.

Xlcon specializes in different forms of business communications. Contact us today so we can begin to build a successful unified communications solution.