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Support Center
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Xlcon's goal is to provide the highest level of network support to our customers. To do so, we realize that we must be readily available to our customers in as many different medias as possible.
Listed below are the different ways support is available through Xlcon.
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Help Desk 602-795-4222
The Xlcon Help Desk is available Monday through Friday - 7:00a.m. to 5:00p.m.
After-hours support is available at 602-795-4222. Please leave a message and a support engineer will return the call within 1 hour.
E-mail
Non-urgent support issues can be e-mailed to support@xlcon.com
During normal
business hours, expect a response within 2 hours. After-hours e-mails will be answered the following business day.
Remote Support
Xlcon engineers will often times request remote access to user's computers. We use a tool call Go2Assist to request access.
Click here if an Xlcon network engineer requests that you grant remote access to your machine.
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Ten Benefits of XRMS
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• Increased Network Uptime
• Immediate Help Desk Support
• Proactive Network Maintenance
• After-Hours Support
• Improved Technology Budgeting
• Reduced Support Costs
• Better Network Security
• Disaster Recovery Strategy
• 24/7 System Monitoring
• Management of WAN Links |
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